★ Product Problems ★

Can I return my items?
Yes you can! 
As long as you return the item in it’s original condition (within 60 days from purchase)

We will give you a full refund when we receive them back and have checked them.
Sorry, postage isn’t refunded and you will have to pay for return postage.


What if my item is broken?
Send us in some photos so we can assess the damage. As long as it’s a manufacturing fault and not misuse we will be able to send you a replacement.

 ★ Account ★

How do I change my address?
If you have already placed an order, drop us an email ASAP to get your address changed for that order. Otherwise you can log into your account to change your address for future orders.


★ Shipping 

Can I order if I live outside the UK?
Of course! We ship worldwide! Shipping is calculated at checkout.

How long until my item arrives?
In stock (not Pre Orders) take 1-6 days to process and then shipping times are:

  • United Kingdom – standard shipping (1st class) 1-2 days, up 2 weeks
  • Europe – standard shipping (International Standard) 3-5 days (up to 6 weeks)
  • Rest Of The World – standard shipping (International Standard) 5-7 days, up to 8 weeks.

What do I do if I’ve waited the max time and haven’t received my order?
Check with your local post office or a neighbour, if you still haven’t received it drop us an email!

Is there tracking?
Yes, you will receive a tracking number for your order :)

I pre-ordered an item, how long will it take?
All items bought in one order will ship together, this means any items purchased with a pre-ordered item will ship with that item in the month specified on the pre-ordered items description.

My address has changed, what can i do?
If your order hasn’t been shipped you can contact us (themythicalstudios@gmail.com) to get it changed. If it has already been shipped then unfortunately you will need to wait for the package to return to us before requesting reshipping or a refund.